Welcome to Mt. Glenwood Memory Gardens

Effective date: February 25, 2026

This Privacy Policy explains how Mt. Glenwood Memory Gardens ("Mt. Glenwood," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, communicate with us, or use our online services. By using our website, you agree to the practices described in this Privacy Policy.

We may collect information you provide directly, information collected automatically when you use our website, and information from third parties.

We may collect information you provide to us, such as:

• Contact information (such as your name, email address, phone number, and mailing address) when you submit a form or request information.
   
• Information you provide in communications (such as the content of messages, notes, attachments, and details related to scheduling or service requests).
   
• Payment information if you make a purchase or payment through our website. Payment card information is typically handled by a third-party payment processor.
   
• Content you submit for public-facing features (such as memorial messages, tributes, photos, or other content), where offered and where you choose to share it.
   

When you use our website, we may collect certain information automatically, such as:

• Device and usage information (such as IP address, browser type, pages viewed, referral URLs, and approximate location derived from IP address).
   
• Log and diagnostic data (such as access times, errors, and performance information).
   
• Cookie and similar tracking data (see Section 5).
   

We may receive information from service providers that support our website and communications (for example, website hosting providers, customer support platforms, analytics providers, and email providers).

We use information for the following business purposes:

• To provide, operate, maintain, and improve our website and services.
   
• To respond to inquiries, schedule appointments, and provide customer support.
   
• To send administrative messages (such as confirmations, notices, or service-related updates).
   
• To process transactions and payments, where applicable.
   
• To understand how our website is used and to improve user experience, including through analytics.
   
• To protect the security and integrity of our website, prevent fraud, and enforce our policies.
   
• To comply with legal obligations and respond to lawful requests.
   

We may disclose personal information in the following circumstances:

• Service providers: We may share information with vendors that perform services on our behalf (for example, website hosting, email delivery, analytics, payment processing, or customer support).
   
• Legal and safety: We may disclose information if required to comply with law, respond to legal process, or protect rights, safety, and security.
   
• Business transfers: If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
   
• With your direction: We may share information when you ask us to or provide consent (for example, where you choose to post content publicly).
   

If our website offers public-facing memorial pages, tribute features, or similar tools, any information you submit to those features may be displayed publicly. Please do not submit information you do not want to be public. If you believe content should be removed, contact us using the information in Section 12.

We and our service providers may use cookies, pixels, and similar technologies to operate our website, remember preferences, analyze website traffic, and improve functionality. Some third-party tools (such as analytics providers) may place their own cookies or use similar technologies.

You can control cookies in several ways:

• Browser settings: Most browsers allow you to block or delete cookies. If you block cookies, some features may not work properly.
   
• Device controls: Your device may include settings that limit certain tracking.
   
• Cookie banners or preference tools: If we provide a cookie preference tool, you may use it to manage non-essential cookies.
   

Do Not Track: Some browsers offer a "Do Not Track" signal. There is no single, universal standard for how websites should respond to these signals, and our website may not respond to them.

You have choices about how information is collected and used. Depending on where you live, you may also have rights under applicable privacy laws. These may include the right to:

• Access and obtain a copy of your personal information.
   
• Correct inaccurate personal information.
   
• Request deletion of personal information, subject to legal exceptions.
   
• Opt out of certain processing, such as targeted advertising, where applicable.
   
• Request information about disclosures of personal information and how it is used.
   
• Appeal a decision we make about a privacy request, where required by law.
   

To exercise a privacy right, contact us as described in Section 12. We may need to verify your identity before fulfilling certain requests.

If you receive email communications from us, you may opt out of marketing emails by using the unsubscribe link in the message, where available. We may still send you non-marketing communications related to your requests or our services.

We retain personal information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and why it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website or system can be guaranteed to be 100% secure.

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.

Our website may link to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing them with information.

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date at the top of this page. Your continued use of the website after an update means you accept the updated policy.

If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:

Email: support@mtglenwood.com